---

Salesforce Field Service Consultant exam sections

Below are all the sections, which will be tested during the exam.

A candidate should have a hands-on experience and deep understanding of the following areas.

Managing Resources: 16%

• Set up and manage crews. Determine how and when to set up different resource types.
• Given a scenario, recommend the appropriate Service Territories and their Members.
• Explain the relationships between time sheets, timesheet entries, service resources, and Work Orders.
• Demonstrate how to use skills, skill levels, and time-based skills.
• Show how to use operating hours for service resources, accounts, work orders, and booking appointments.
• Distinguish between field service license types and when to deploy them. 

Managing Work Orders: 23%

• Configure Work Order processes, parameters, and Work Types.
• Given a scenario, choose the appropriate Resource Preferences.
• Apply Products Required to a Work Order.Analyze how and when to use Work Order Line Items.
• Illustrate how to configure Work Order Milestones.
• Given a scenario, recommend the appropriate relationship between Service Appointments, Work Orders, and Work Order Line Items. 

Managing Scheduling and Optimization: 28%

• Understand different field service settings for SFS Administrator.
• Given a scenario, choose the appropriate action to manage a Service Appointment.
• Given a scenario, apply the appropriate life cycle of a Service Appointment required to execute a Work Order.
• Decide on the appropriate Schedule Policy to achieve the business requirements.
• Given a scenario, determine the appropriate option to execute Complex Work in SFS.
• Explain the difference between a multi-day Service Appointment and a standard Service Appointment.
• Outline the differences between aerial versus street-level routing.
• Given a scenario, determine the appropriate dispatch strategy for an organization.
• Compare different filtering options for the Dispatcher Console.
• Explain how to set up optimization.
• Given a scenario, decide the appropriate type of scheduling service to use.
• Given a scenario, decide the appropriate type of optimization service to use.
• Understand the usage of Salesforce Field Service for DateTime tracking fields. 

Configuring Mobility: 10%

• Assess the requirements and tools needed to execute a customer sign-off process.
• Given a scenario, configure the Field Service app to support key business processes.
• Distinguish between Field Service Mobile and Salesforce Mobile app capabilities.
• Understand the available SFS Mobile settings.

Managing Inventory: 8%

• Given business requirements, distinguish the appropriate price book model for products consumed.
• Given business requirements, justify which define the applicable inventory model.
• Explain the Return Order object model and process.

Managing Assets: 5%

• Apply procedural concepts to maintain and update assets and asset relationships. 

Configuring Maintenance Plans: 5%

• Given a scenario, recommend the appropriate maintenance plan.

Permissions and Sharing: 5%

• Understand use cases for different types of SFS permission sets.
• Explain how scheduled Service Appointments are shared with service resources.
• Understand the differences between user territories and service territories.

For the reference: Check Salesforce official Exam Guide.